FAQ
Ordering
How can I make changes to my iPalmFit order?
Please email us for assistance at iPalmFit@gmail.com or message us in the chat box.
How do I know if my order was placed successfully?
You should receive a confirmation email in your inbox once you have successfully checked out.
How long will it take for dispatch?
Orders without made to order products are processed within 24 hours and then dispatched. If the orders are placed over the weekend or on a public holiday they will be dispatched on the next business day.
Orders with made to order products are processed within 2 - 3 business days and then dispatched.
What are iPalmFit’s shipping time frames?
Please refer to shipping timeframes upon checkout.
Does iPalmFit accept bulk purchases?
Yes, for bulk purchases and wholesale inquiries please contact iPalmFit@gmail.com
Am I able to stack iPalmFit discount codes?
Yes! Some discount codes can be combined!
Frequently Asked Questions
What is your return policy?
We understand that sometimes products may not meet your expectations. That is why we offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 14 days of receiving the product.
Foor more return information: iPalmFit Return Policy
Can I cancel or update my order?
If you need to make any changes to your order, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How can I track my order?
You can easily track the progress of your order by visiting Track Your Order. Simply enter your order number, and you'll have real-time access to the shipping updates and whereabouts of your package.
If you have trouble with tracking your order, please contact us ipalmfit@gmail.com
Payment
What payment methods do you accept?
We accept American Express, PayPal, Discover, Visa.
Do I have to pay duties, taxes and any other fees?
Any customs duties or taxes incurred due to shipping are the customer's obligation to pay in advance.
Returns & Exchanges
Unsatisfied with your purchase? Learn about our hassle-free return and refund policy
How much is the return shipping fee?
Please note that shipping fees will not be refunded for approved returns, and any customs duties or taxes incurred due to shipping are the customer's obligation to pay in advance.
Any question?
You can contact us through our contact page! We will be happy to assist you.